Privacy Policy

Effective Date: 22nd April, 2026
Last Updated: 22nd April, 2026

This Privacy Policy explains how SS7 Sports Technologies Pvt Ltd (“SS7,” “InApp,” “we,” “us,” or “our”) collects, uses, stores, discloses, and otherwise processes personal data when you use the InApp mobile application, website, and related messaging, calling, media-sharing, support, and other services (collectively, the “Service”).

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Company Name: SS7 Sports Technologies Pvt Ltd
Brand / App Name: InApp
Address: Madha, Maharashtra, India 413209
Phone: +91 70208 52047
Email: connect@inappmessenger.com
Website: InAppIndia.com / InApp messenger website

Privacy / Grievance Contact:
Grievance Officer (India): Suraj R
Email: grievance@inappmessenger.com
Postal Address: SS7 Sports Technologies Pvt Ltd, Madha, Maharashtra, India 413209

2. Scope

This Privacy Policy applies to personal data processed by us when you:

• create or use an InApp account;
• send or receive messages, calls, files, photos, videos, voice notes, or other content through the Service;
• join or manage groups, channels, broadcasts, communities, or similar features;
• contact support or communicate with us;
• visit our website or interact with our pages;
• participate in surveys, campaigns, events, promotions, or beta programs.

3. Information We Collect

We collect information you provide directly, information generated through your use of the Service, and information from devices or third parties where permitted by law.

3.1 Account and Profile Information

When you register or maintain an account, we may collect:

• mobile phone number;
• OTP / verification status;
• display name, username, profile photo, bio/about text;
• date of signup;
• settings and preferences;
• optional email address or recovery details, if enabled.

3.2 Contact and Address Book Information

If you allow access to contacts, or use a contact-discovery feature, we may process:

• names and phone numbers stored in your address book;
• hashes or other privacy-preserving identifiers used to help you find users already on InApp;
• your contact-sync preferences.

You can deny or revoke contact access in your device settings at any time. If you do not grant access, some contact-discovery features may not work.

3.3 User Content and Communications

To operate the Service, we process content and communication data such as:

• messages you send or receive;
• group or community content;
• photos, videos, audio, files, documents, links, reactions, and stickers;
• call-related signaling data needed to establish voice or video calls;
• abuse reports or content you choose to submit to us for review.

Encryption note: where end-to-end encryption is enabled for eligible communications, message and call content is encrypted between communicating users in ordinary operation. However, we may access content you specifically submit in a report, content included in unencrypted backups you choose to create, or content that is technically available to us for troubleshooting, security, or legal compliance.

3.4 Usage, Log, and Device Information

We may automatically collect technical and usage information, including:

• device model, operating system, app version, language, and time zone;
• IP address, connection information, crash logs, diagnostics, and performance data;
• timestamps, session information, interactions with features, and usage patterns;
• identifiers reasonably necessary for security, fraud prevention, or service functionality;
• notification tokens and settings.

3.5 Location Information

If you turn on location-based features, we may process:

• approximate or precise location;
• live location you intentionally share with selected users;
• coarse location derived from IP or device settings.

If you do not enable these features, we do not need precise location to provide core messaging functionality.

3.6 Support and Communications

When you contact us, submit a complaint, or respond to a survey, we may collect:

• your name and contact details;
• support messages, attachments, screenshots, or recordings you provide;
• complaint history and resolution status.

3.7 Transaction and Subscription Data

If you purchase paid features, subscriptions, or other services, we may process:

• plan type, transaction reference, billing status, and limited payment metadata;
• invoices, tax-related data, and refund history.

We do not intentionally store full card numbers unless handled directly by us through a compliant payment arrangement; typically payment processing is handled by regulated third-party payment processors or app-store billing providers.

3.8 Website and Cookie Data

On our website, we may use cookies, SDKs, and similar tools for basic functionality, analytics, security, and performance. You can control cookies through your browser settings where applicable.

4. How We Use Your Information

We use personal data to:

• create, authenticate, and manage your account;
• provide messaging, calling, media sharing, groups, and other core features;
• deliver and route messages, notifications, and calls;
• enable contact discovery, account recovery, and spam/fraud prevention;
• personalize settings and improve performance, stability, and security;
• investigate abuse, policy violations, spam, scams, harmful conduct, and illegal activity;
• respond to support requests, complaints, and legal notices;
• comply with legal obligations, law-enforcement requests, court orders, and regulatory requirements;
• carry out internal analytics, research, testing, troubleshooting, and service improvement;
• send important service updates, policy updates, and account notices;
• provide marketing or promotional messages only where permitted by law and subject to your choices.

5. Our Basis for Processing

We process personal data as permitted by applicable law, including where:

• processing is necessary to provide the Service you request;
• you have given consent;
• processing is necessary to comply with legal obligations;
• processing is necessary for security, fraud prevention, abuse prevention, or other lawful purposes;
• processing is otherwise permitted under applicable data-protection law.

Where consent is the basis, you may withdraw it, subject to lawful retention or continued processing required to provide an existing transaction or comply with law.

6. How We Share Information

We may share information only as reasonably necessary and permitted by law:

6.1 With Other Users

Your profile name, profile photo, about text, status, and content you choose to share may be visible to recipients, group participants, admins, or others depending on your settings and the nature of the feature.

6.2 With Service Providers

We may share information with vendors and processors who help us operate the Service, such as:

• cloud hosting and content delivery providers;
• telecom, SMS/OTP, and push-notification service providers;
• analytics, monitoring, anti-abuse, and cybersecurity vendors;
• customer-support and complaint-management providers;
• payment processors;
• email and communications providers.

These parties are required to process data under confidentiality and only for authorized purposes.

6.3 With Affiliates and Corporate Group Entities

We may share data with our affiliates or related entities for internal administration, security, finance, auditing, support, and service operations, subject to applicable law.

6.4 For Legal, Safety, and Regulatory Reasons

We may disclose data where we believe it is necessary to:

• comply with law, regulation, court order, or lawful government request;
• protect the rights, safety, or property of users, SS7, or others;
• investigate fraud, spam, security incidents, harassment, or illegal content;
• enforce our Terms.

6.5 In a Business Transfer

If we are involved in a merger, acquisition, restructuring, financing, asset sale, or insolvency event, your data may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

7. Data Transfers

Your data may be processed in India and, where permitted, in other countries where we or our service providers operate. Where cross-border transfers occur, we take reasonable steps to ensure appropriate protection consistent with applicable law.

8. Security

We use reasonable technical, organizational, and administrative safeguards designed to protect personal data, including access controls, encryption where appropriate, logging, vendor controls, and security monitoring. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

You are responsible for keeping your device secure, protecting OTPs and account credentials, and controlling access to your account.

9. Data Retention

We keep personal data only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

In general:

• Account and profile data are retained while your account remains active and for a reasonable period afterward for security, fraud prevention, recordkeeping, dispute resolution, and legal compliance.
• Undelivered messages and transient routing data are retained only as long as needed to attempt delivery or maintain service integrity, after which they are deleted or anonymized, unless law requires otherwise.
• Support tickets, reports, and moderation records may be retained longer to investigate repeat abuse, enforce platform safety, and meet legal obligations.
• Device logs and diagnostics are retained for a limited period reasonably necessary for troubleshooting, analytics, and security.
• Payment and tax records may be retained for the period required by law, accounting standards, or fraud-prevention needs.
• Backups may persist for a limited cyclical period before being overwritten.

When retention is no longer necessary, we delete, anonymize, or securely isolate the information.

10. Your Rights and Choices

Subject to applicable law, you may have the right to:

• access a summary of personal data we process about you;
• correct or update inaccurate or incomplete personal data;
• request deletion or erasure of your personal data;
• withdraw consent where processing is based on consent;
• object to or restrict certain processing;
• request grievance redressal;
• manage permissions such as contacts, camera, microphone, notifications, or location from your device settings;
• opt out of marketing communications.

We may need to verify your identity before completing certain requests.

11. Account Deletion

You may request deletion of your InApp account:

• within the app via: Settings > Account > Delete Account; and
• outside the app via:

When you request deletion, we will delete your account and associated personal data, except where retention is required for lawful reasons such as fraud prevention, security, disputes, financial recordkeeping, or legal compliance. Temporary deactivation or suspension is not the same as deletion.

12. Children’s Privacy

Default India-safe position: The Service is not intended for children under 18 years of age in India. We do not knowingly permit users under 18 in India to create accounts unless you later implement a legally compliant parental/guardian consent flow and child-safety controls.

If we learn that a child’s personal data has been collected in violation of applicable law, we will take reasonable steps to delete or de-identify it.

If you later decide to permit minors, you should update this section, your onboarding flow, and your safety controls before launch.

13. Third-Party Services

The Service may contain links to third-party websites, integrations, stores, or services. Their privacy practices are governed by their own terms and policies, not ours. We encourage users to review them carefully.

14. Grievance Redressal

If you have any complaint, privacy concern, or request, please contact our Grievance Officer:

Grievance Officer: Suraj Raut
Email: grievance@inappmessenger.com
Postal Address: SS7 Sports Technologies Pvt Ltd, Madha, Maharashtra, India 413209

We aim to acknowledge and address grievances within the timelines required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Where required, we will notify you through the app, website, email, or other reasonable means. The “Last Updated” date above reflects the most recent version.

16. Language

This Privacy Policy may be made available in multiple languages. In case of inconsistency, the English version will prevail unless applicable law requires otherwise.